General Grievance Redressal Cell
About General Grievance Redressal Committee.
The techno school has a sound and effective Grievance Redressal System in place to deal with the day to day grievance of different stake holders from their specific perspective and redress the grievance in time. The techno has framed three Grievance Redressal Forums with an aim to provide easy and readily accessible machinery for the prompt disposal of the day-to-day genuine grievances of the aggrieved community and prevail a sound and congenial academic atmosphere in the institution. On the basis of a written complaint, the Grievance Redressal Forum expedites prompt action to redress the grievances by sorting out the problems punctually and judiciously. The three Grievance Redressal Forums with sharply demarcated community segment are:
1. General Grievance Redressal Committee (G-GRC)
To Address Grievance and issues of community not falling under the following two specific segments.
2.Women Grievance Redressal Committee (W-GRC)
To Address Grievance and issues related to women students and staff members only.
3.SC & ST Grievance Redressal Committee (S-GRC)
Objective:
1.To introduce a fair, impartial and an unbiased consistent mechanism for redressal of various issues of different aggrieved segments.
2.Encouraging the stakeholders to express their grievances /and issuesin a free and frank manner, without any fear of being victimized.
3.To develop a responsive and accountable attitude among all the stakeholders, thereby maintaining a harmonious academic atmosphere and congenial work environment in the institute.
4.To advise the stakeholders to respect the right and dignity of one another, and not to behave in a vindictive manner towards any of them for whatsoever reason without consulting their superiors.
5.To ensure that the grievances are resolved promptly, impartially and with utmost confidentiality.
6.To uphold the dignity of the institute by promoting cordial inter-community relationship.
7.Advising stakeholders of the College to respect the right and dignity of one another.
Members of the Committee.
| Sl No | Name | Designation |
| 1 | T LAKXMI | Principal(Chairman) |
| 2 | Mr. RAVI THAKUR | Director (T&P) |
| 3 | Mr.J. N BEHERA | Convener |
| 4 | BIJAYA KUMAR JENA | HOD Electrical (Member) |
| 5 | Mr. GOUTAM MISHRA | HOD Mechanical(Member) |
| 6 | JOYTIRMYEE | Department of Civil (Member) |
| 7 | Mr. Ajay kumar Ravi | Member |
| 8 | Mr. Debasish Panigrahi | A.O(Member) |
| 9 | One Student from Student Committee | Member |
TYPE OF GRIEVANCES.
1)Physical or mental harassment of staff/student.
2)Delay/non receipt of salary of any staff.
3)Working Culture of staff/student.
4)Welfare Measure of staff/student.
5)Feedback in both academic and non academic.
6)Safety Measure of staff/student.
Lodging And Redressal Procedure
Steps to Lodge the Complaints
1)Physical or mental harassment of staff/student.
1) All staff and students may feel free to put up a grievance in the college.
2)The complaint must understand his /her nature of complain before complain to the authority.
3)All complaint must have identification( ID No).
4)The complaint must abide by the term and privacy before complain. 5)The complaint must write his/her grievances in the prescribed format and drop it in the box provided the office.
6)The complaint can lodge his/her grievance either in person or in writing or by telephone.
7) The complaint can lodge his/her grievance either by off line or online.
Redressal Procedure
1)All grievances received by Grievance cell will act upon those case which have been forwarded along with necessary documents.
2) All grievances received by Grievance cell will be registered in a register.
3) The committee will meet at least once in a month to resolve the received grievances.
4)Grievance cell will assure that the grievance has been properly solved in a stipulated time limit provided by cell.
5)The result of the grievance will be conveyed to the concerned complaint.